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Cash or Non-Cash Incentives? Why Tangible Awards are Best!

Cash or Non-Cash Incentives? Why Tangible Awards are Best!

We've all heard the saying "Cash is King," but it’s not the best reward currency for your company incentive, or recognition and reward program. Ask ten employees whether they would be more motivated by cash or brand-name merchandise, and eight out of ten will likely choose cash. While cash awards may provide instant gratification, they aren’t memorable. Ask a participant in a cash-based incentive program what they did with their $100 award two months later, and most won't be able to tell you.

 

On the other hand, I recently spoke to an attendee at a trade show about best practices in recognition and reward programs. They eagerly shared the story of a fishing pole they earned ten years ago through their employer-sponsored safety recognition and reward program. They still have and use the pole to this day—a stark contrast to the fleeting nature of cash rewards.

 

Cash is easy to use but often gets mixed up with overall compensation. As a motivator, it’s an unemotional award. Its value is concrete, and while it could be used to purchase something special, it’s more likely to be used to pay bills or deposited into a checking account, where it soon ceases to exist. Along with the disappearance of the cash award goes the memory of its origin.

 

Non-cash incentives, however, are distinct from compensation. Brand-name merchandise, event tickets, and experiential travel are memorable and aspirational. These are items participants often can’t justify splurging on or purchasing themselves. If a participant values an item highly but wouldn’t purchase it, then the opportunity to earn it as a reward for achievements like being safe, making a pledge, mentoring, training, completing a survey, passing a quiz, length of service, or peer-to-peer recognition is highly likely to drive engagement and desired behavior.

 

Tangible rewards have an inherent ability to memorialize participation, exceptional performance, dedication, milestones, and more. Every time a tangible reward is used—whether it’s a Nespresso machine, Scotty Cameron putter, Weber grill, Coach handbag, Dell Chromebook, or Daiwa fishing pole—it serves as a reminder that the employer cares and that the employee’s efforts are sincerely appreciated and noticed. People have an inherent need to be recognized!

 

Recognition and reward programs should offer a wide variety of awards across different product categories. This variety is enticing and allows participants to visualize themselves receiving and enjoying the award. A popular feature in the All Star Incentive Marketing Rewards platform, PROPEL™, is the “Wish List,” feature which allows participants to tag items they like. The system notifies them when they’ve earned the required points for redemption. Whenever possible, celebrate achievements publicly when group and individual goals are met. Share these successes on your social channels and intranet. If you have a dedicated rewards platform, highlight individuals in news stories, on leaderboards, and in scrolling hero graphics.

 

If you’re currently using cash incentives, you may encounter pushback from employees when migrating to a non-cash rewards program. However, this normal reaction will be short-lived as program participants begin earning, banking, and redeeming points for tangible awards.

 

To learn more about the benefits of using non-cash rewards to drive employee engagement, promote group goals, reward individual behavior, and maximize your ROI² (Return on Incentive Investment), feel free to schedule a quick demo (see the link below). We can share best practices and show you live program examples.

 

 

Safety Rewards Program for Transportation Group Captives

Safety Rewards Program for Transportation Group Captives

I’ve been thinking a lot lately about our award-winning safety reward programs and captive insurance. Specifically, those member-owned group captives that have been created to offer mid-size and large motor carriers flexibility and cost savings when insuring operating risk (workers compensation, general & auto liability, physical damage, truck cargo coverage…). In simple terms, the beauty of a group captive is that member companies in high-risk industries such as trucking or solid waste can spread and share common risk with other captive members. Members have a cooperative interest in controlling costs, prioritizing safety, eliminating critical events, reducing accidents, incidents, claims and losses. When successful, the captive members benefit through reduction in annual premiums, a healthy reserve loss fund, and the potential return of capital back to group captive members. In 2023, “truck insurance premiums grew by 12.5 percent to $0.099 per mile after two years of negligible change.” ¹

 

In a previous blog post titled “Safety Rewards – The Multiplier Effect”, I mentioned that many companies in high-risk industries are committed to safety with robust safety programming in place. Several include safety as a core value. Unfortunately, many miss the rewards component which provides an opportunity to further drive engagement, promote group goals, and reward individual behavior. People have an inherent need to be recognized!  Integrating a properly structured rewards program – one that features tangible awards as the rewards currency - will provide the stimulus and energy that encourage employees to perform at their best.

 

So back to captive insurance. Why don’t the brokers/consultants/managers of transportation group captives suggest recognition & reward programs be adopted by group captive members? In a group captive, each member is technically an insurer, so all share a common interest in being safe. As a matter of fact, if a company interested in joining a group captive doesn’t have a satisfactory safety record, that company will most likely not be accepted into the group.

 

Insurers that offer employee health insurance commonly offer reward programs to clients that incentivize enrolled employees for health & wellness related activities (i.e. getting a preventive exam, online health assessment/screening, health coaching, or for self-reported wellness activities such as steps, weight loss, smoking cessation).  If we’re willing to incentivize and reward people for being healthy, why wouldn’t we do the same to help keep our valued employees safe? Sure, some brokers/consultants/managers help with safety training, seminars, and videos, but I don’t know of any offering a dedicated rewards platform focused on safety featuring pledges, surveys, quizzes, news, bulletins, leaderboards, group segmentation, a social wall, e-cards, and an awards catalog with thousands of tangible and experiential awards.

 

The adoption and implementation of a rewards program can only strengthen the group. The cost to create, design, and implement a world-class safety rewards program is minimal… especially when spread across the group captive membership. Yes, annual member premiums will initially increase to cover the cost of points allocated to participants enrolled in the program; however, fewer accidents translate directly to fewer claims (small, large, & NUCLEAR), lower premiums, and employees who always return home safely to their families. Gallop’s 2024 study on “Engagement at Work and Organizational Outcomes” shows that companies with highly engaged employees (those ranking in the top 25%) have 63% fewer safety incidents (accidents), 78% less absenteeism, 21% - 51% lower turnover (varies based on high turnover vs. low turnover organizations), 68% higher wellbeing (thriving employees), and are 23% more profitable when compared with companies that have employee engagement scores ranking in the bottom quartile.

 

I’d love to hear from any captive insurance companies and/or members of transportation group captives!

 

 

¹Source: The American Transportation Research Institute (ARTI) 2024 Analysis of the Operational Costs of Trucking.

 

About All Star Incentive Marketing… For nearly 50 years All Star Incentive Marketing has provided its clients with solutions that help maximize the value of human capital. By providing world-class employee engagement solutions in the form of recognition and reward programs, All Star can motivate behavior change and, in the process, create more effective and loyal employees and customers. When deployed with employees, these programs improve safety, wellness, retentions, sales, training, customer service, and communications. When deployed with customers, these programs improve customer retention, sales, and profitability.

Safety Rewards – The Multiplier Effect

Safety Rewards – The Multiplier Effect

In economic terms, the multiplier effect refers to the proportional increase or decrease in final income that results from an injection or withdrawal of capital. In terms of Safety Reward Programs, the multiplier effect might refer to the ROI² (Return on Incentive Investment). A properly structured program significantly impacts overall employee engagement and safety culture, where employees are attuned to safety-related issues, inspired to display “Above & Beyond” safe behaviors, willing to be safety ambassadors, and encouraged to promote learning and support continuous improvement. Such best-in-class programs are designed to promote group objectives and reward individual behavior, engaging, motivating, and rewarding the people behind your success.

 

Fortunately, there are thousands of companies in high-risk industries that have excellent safety programming, training, and coaching in place. Many include safety in their list of core values and have invested heavily in EHS (Environment, Health, and Safety) technology, training, telematics, and personnel. However, too many miss the opportunity to incentivize and recognize individual safety contributions, behaviors, and performance.

 

Programs featuring tangible and experiential awards as the reward currency can have a multiplying effect that pays dividends. Benefits include a more highly engaged workforce, fewer accidents and incidents, reduced claims and losses, lower turnover and absenteeism, better communication, increased productivity, visibility to leading and lagging indicators, incremental coaching/training opportunities, and improved profitability.

 

So, what's the rub? Are engagement programs focused on employee safety, health, and wellness expensive to implement? Do they only make sense for companies with thousands of safety-sensitive workers? The answer to both questions is no. Properly structured programs can be cost-effective and right-sized for companies with as few as 100 safety-sensitive workers up to those with 10,000 or more. The ROI² of these programs can be expressed as a ratio (in this case, 4:1), with quantitative results showing a savings of $4.00 for every $1.00 invested and qualitative results revealing higher employee morale, which serves as a catalyst for productivity. Safety Reward Programs help to mitigate risk, elevate employee engagement, and improve overall safety culture. They also present an excellent opportunity for companies to simply say thank you to their employees for being safe, committed, and engaged.

 

People have an inherent need to know that their efforts do not go unnoticed. Safety Reward Programs provide the stimulus and energy that encourage employees to perform at their best and achieve new heights.

 

About All Star Incentive Marketing… For nearly 50 years All Star Incentive Marketing has provided its clients with solutions that help maximize the value of human capital. By providing world-class employee engagement solutions in the form of recognition and reward programs, All Star can motivate behavior change and, in the process, create more effective and loyal employees and customers. When deployed with employees, these programs improve safety, wellness, retentions, sales, training, customer service, and communications. When deployed with customers, these programs improve customer retention, sales, and profitability.