As Engagement Services Manager at All Star Incentives, Andrea Kimstädt leads with a customer-first mindset and a passion for turning everyday support into exceptional experiences. Since joining All Star in 2016, she’s played a key role in transforming the traditional call center into a VIP-style Reward Concierge service - blending empathy, efficiency, and clarity across every communication channel.

Andrea brings a wealth of customer service expertise and a deep appreciation for family-run businesses, shaped by generations of her own family’s entrepreneurial background. Before All Star, she held leadership roles in customer service management at a major national retail chain, where she refined her strengths in team development, operational excellence, and customer satisfaction.

With years of experience in participant engagement and service innovation, Andrea ensures every interaction is personal, effective, and rewarding. She thrives on process improvement, motivating teams, and helping participants get the most from their reward programs.

Andrea’s leadership is rooted in empathy, clarity, and a commitment to excellence - qualities that drive both participant satisfaction and internal team culture.

Outside of work, she’s a skilled artisan with a love for traditional creative arts. Andrea finds joy spending time with her family and animals, exploring the community’s most unique events - whether they’re lively, laid-back, or a little out of the ordinary. She’s always up for something fun that celebrates local character.